This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
information about how Yahoo! uses this information.Shipping Information:Domestic
shipping rates are calculated at checkout.
WE DO NOT SHIP TO P.O. BOXES AND WE ONLY SHIP TO
Domestic orders are shipped via UPS and in certain rush cases Fedex.Customer Responsibility
We are not responsible for packages that are 'Delivered'
but have been stolen. If you do not want UPS to leave a
package at your door(which they do in some instances) please
let us know that your order is 'signature required' meaning that a person has to sign for it.International payments are made via Paypal only
. International orders paid by other methods will be canceled. Paypal
allows you to use your international credit card, or Paypal account balance to make payment for your order. If you do not already have a Paypal account, setting one up is free and easy, and will allow you to place future orders very quickly. Visit www.Paypal.com
to create a Paypal account.
Customer is responsible for any customs or duty fees. International orders are shipped via U.S. Express 3-5 days(insured/tracking), U.S. Priority Mail 6-10 days(Customs tracking) or U.S. 1st Class Mail(no delivery estimate) as per customer selection during checkout.Special order/Custom order products
Special/custom order items are products that have to be acquired from supplier/manufacturer.
MorCouture custom shirts ship in 3-4 weeks.
Expedited production(2.5 weeks) is available at an additional charge(inquire).Refund, Returns and Cancellation Policies:
Return within 7 days in original unworn, unopened, packaged condition for a full refund minus shipping charges. Items not in original shipped condition (unpacked) will incur a 10% restocking fee. An additional fee may be added, at our discretion, if item is sent back incomplete(ex. -missing hang tags, shirt bag, collar form etc.,). We must be notified of return intent by email before shipping item(s)back. You will be assigned an RMA#
. Items must be received at MorCouture within 10 days from customers original delivery date. Customer is responsible for exchange/return shipping with tracking. If the return item is found to have been worn(or altered, cologne/body oil) refund will not be issued and buyer is responsible for return shipping. An item shipped to us without an RMA#
will be refused(Return to Sender).
A returned item(within the above criteria) where no exchange choice was made can only receive store credit if the transaction has been opened for more than 20days. Store credit must be used within 60days of issue date or it is expired. We do not accept worn merchandise.
There are no refunds given when special discounts were given for a multiple purchase order, only store credit.
There are no returns on custom, special or pre-orders (items not in current inventory) unless a mistake was made on our part.
Mauri shoes are considered a special order item due to shipments are done direct from manufacturer to customer. Custom shirts and altered items are considered a custom item.
Clearance items are considered 'final sale' and cannot be returned.Coupons/Promotions
Periodically coupon checkout codes will be issued via email or listed on the 'Home page' of the site. These codes are single use and are to be entered in the space provided during checkout. One coupon per order is accepted during promotional or Sale periods when more than one checkout code is listed or sent. Our coupons always exclude Belvedere shoes or any special order item(s)(items not in current stock). Coupons cannot be used on returns or in relation to any order that was made outside of the period the coupon was issued. A coupon can only be used at the time of transaction and not after. Shipping promotions/coupons are U.S. based only(excluding Hawaii).
Frequently Asked Questions:
I see a style I want but not in my size can I special order? Yes. Inquire as to the item you want and we will check with our warehouse/supplier on availability.
Do you ship overseas?
We are a U.S. based company that ships internationally.
How long before a special order item ships?
In Stock merchandise ships in 1 day. Custom shirts ship in 3-4weeks or 2.5 weeks if expedited production is chosen(extra charge).
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used and how to contact us if you have any concerns.
As part of the order process, the following information is collected from shoppers:
What is our e-mail policy? We will not sell, rent, or trade your e-mail address to any unaffiliated third party. We believe that your e-mail address is personal and should be kept that way. We will use your e-mail address (with your permission) to provide better customer service, and to be able to inform you of order updates and our latest offers.
MorCouture LLC 2009